We strive to dispatch your order within 24 hours of purchase to facilitate swift delivery.

Orders are shipped Monday through Friday, and on the next business day for holidays, using either USPS or UPS, depending on the client's selection at checkout.

Once the order is placed Coqui Society will e-mail you a confirmation with your tracking number.

In case of incorrect shipping information, missed deliveries, refused packages, or lost packages, we encourage you to contact us by email, coqui.society@gmail.com, as soon as possible for assistance in resolving the issue. Please note that the client will be responsible for re-shipment costs in any of the above cases.

Coqui Society complies with taxes, duties, and/or inspections imposed by government or customs entities. The client will be responsible for any costs associated with these processes. Please note that policies may vary between countries, so we advise verifying with your local customs office for further information.

Coqui Society gladly accepts returns or exchanges for any
reason in accordance with the following guidelines:

Return Request Process:

• Submit your return request via email to
  coqui.society@gmail.com for acceptance within 7 days of receiving the
  merchandise.
• Once your return request is accepted, we will notify you via
  email, and you will have 7 days to return the item.
• Upon receipt of your return item, please allow 2-3 business
  days for processing.
• We will notify you via email once your return has been
  processed.
• Clients have the option to exchange the garment or receive a
  store credit valid for 1 year from the original purchase date.
• No refunds will be issued.
• Return shipping costs are the client’s responsibility.

Condition of Returned Items:

• All garments must be returned in their original condition
  with no odors, stains, signs of wear, alterations, or any condition other than
  original.
• Please ensure to pack appropriately as the garment is the
  client’s responsibility until the return is processed.

Damaged or Defective Items:

• In the rare occasion that an item is damaged or defective,
  please include pictures of the damage along with your return request email and
  a brief description of the damage or defect.

Final Sale Items:

• Final sale items, include white/ivory garments, underwear,
  bathing suits, bodysuits, glitter, sequins, embellished items, items on sale,
  and accessories, will not be accepted for returns.

Fair Use:

• We reserve the right to decline any return or exchange if there is unusual activity from the user’s account, name, address, email, and/or other similar patterns that may jeopardize the integrity of the purchase.

Privacy Policy

Coquí Society is committed to protecting the privacy and
security of your personal information. This Privacy Policy describes how we
collect, use, and disclose information when you use our website or make a
purchase from us.

Information We Collect

When you visit our website, we automatically collect certain
information about your device, including information about your web browser, IP
address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the
individual web pages or products that you view, what websites or search terms
referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following
technologies:

“Cookies” are data files that are placed on your device or
computer and often include an anonymous unique identifier. For more information
about cookies, and how to disable cookies, visit
http://www.allaboutcookies.org.

“Log files” track actions occurring on the Site, and collect
data including your IP address, browser type, Internet service provider,
referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files
used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a
purchase through the Site, we collect certain information from you, including
your name, billing address, shipping address, payment information (including
credit card numbers), email address, and phone number. We refer to this
information as “Order Information.”

When we talk about “Personal Information” in this Privacy
Policy, we are talking both about Device Information and Order Information.

How We Use Your Information

We use the Order Information that we collect generally to
fulfill any orders placed through the Site (including processing your payment
information, arranging for shipping, and providing you with invoices and/or
order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us,
provide you with information or advertising relating to our products or
services.

We use the Device Information that we collect to help us
screen for potential risk and fraud (in particular, your IP address), and more
generally, to improve and optimize our Site (for example, by generating analytics
about how our customers browse and interact with the Site, and to assess the
success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to
help us use your Personal Information, as described above. For example, we use
Shopify to power our online store--you can read more about how Shopify uses
your Personal Information here: https://www.shopify.com/legal/privacy. We also
use Google Analytics to help us understand how our customers use the Site--you
can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google
Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to
comply with applicable laws and regulations, to respond to a subpoena, search
warrant, or other lawful request for information we receive, or to otherwise
protect our rights.

Your Rights

If you are a European resident, you have the right to access
personal information we hold about you and to ask that your personal
information be corrected, updated, or deleted. If you would like to exercise
this right, please contact us through the contact information below.

Changes

We may update this privacy policy from time to time in order
to reflect, for example, changes to our practices or for other operational,
legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you
have questions, or if you would like to make a complaint, please contact us by
e-mail at dariana.mercado@hyatt.com.